Acute Care Hospitals, Chronic Disease Hospitals, Outpatient Hospital Therapies and Home Health Agencies providers please submit your authorization requests for HUSKY Health and Charter Oak Health Plan clients online via ClearCoverage.
Through this secure portal, you have the ability to request authorizations, submit the clinical information, and track these requests.
Click the button below to access Clear Coverage
Important: In order to search for a member, you must input the member’s Medicaid ID number and birth date. Members cannot be searched by last name.
Please note: Behavioral Health inpatient authorizations should continue to be directed to ValueOptions via phone at 1.877.552.8247. Behavioral Health Home Health authorizations should continue to be directed to ValueOptions via ProviderConnect, an online registration application located on the For Providers homepage at www.ctbhp.com.
If you do not have a Clear Coverage user account and would like to sign up, please email us at Web Support for more information.
If you have any questions, please review our FAQs for additional information on Clear Coverage.
Authorization Units Used:
Beginning April 15, 2013, you can view your authorization units used by visiting the secure Provider web portal.
You can access this information by clicking the Provider Login button on the left-hand side of the page:
Click the Authorizations link to access this new feature. You will then be granted access via our Web Support Help Desk.
Please note: The authorization units used information is updated twice a month and coincides with the HP (Hewlett Packard) check writes.
If you are experiencing technical issues, please contact us at 877.606.5172 during the hours of 9:00 a.m. – 4:00 p.m. EST, Monday through Friday.
Welcome Providers
Thank you for visiting the New HUSKY Health Program and charter oak health plan Website
New information will be posted regularly as the new HUSKY Health Program and CharterOak Health Plan are implemented.
If you would like more information about the state’s Person-Centered Medical Home (PCMH) initiative, or if you would like to apply to become a PCMH, use the link on the left-hand side of this screen.
Connecticut Electronic Health Record Initiative
If you are interested in attending a virtual forum please click here to learn more and register.
CAREPortal for Advanced Imaging Authorizations
CAREPortal is a web-based tool that gives providers the ability to submit prior-authorization requests for high-tech radiology procedures (MRI, MRA, CT, CTA, PET, PET/CT and Nuclear Cardiology) electronically over the internet.
Access the portal and obtain additional information on submitting requests.
For Technical Support for the CAREPortal please contact: 1.888.246.5559.
Attention Physicians, Advanced Practice Registered Nurses (APRN), Physician Assistants (PA), Independent Radiology Centers and Outpatient Hospitals.
CLIENTS GRANTED RETROACTIVE ELIGIBILITY – ADVANCED IMAGING REVIEWS
Care to Care conducts retroactive medical necessity reviews resulting in a retroactive authorization or denial of service for those individuals granted retroactive eligibility, (when the effective date of eligibility spans the date of service) and the services requires authorization. Providers shall be responsible for initiating this retroactive medical necessity review to enable authorization and payment for services. Requests for retrospective reviews of advanced imaging studies should be directed to Care to Care.
Attention all Physicians, APRNs, Nurse Midwives and Physician Assistants!
The provider profile is no longer available. Thank you to all who participated.