The Clinical Practice
Transformation Specialist Role

Clinical Practice Transformation Specialist (CPTS) Team

Our CPTS team is comprised of healthcare and business professionals who work throughout the state. CPTS staff are specially trained in Nationally Accredited PCMH Standards and maintain NCQA PCMH Content Expert Certifications.

We work around your practice schedule and facilitate the recognition process at in-person practice visits, by email, or by phone, according to your practice needs. The CPTS assigned to your practice is available throughout the program to offer advice and guidance on recognition and the PCMH process.

Our team provides resources and support to assist you with reaching PCMH goals. This support includes:

• Introducing the Community Health Network of Connecticut Inc.^®’s internal support programs to assist with care management and care coordination
• Providing education on team concepts that support a division of care coordination duties among clinical and non-clinical staff, as well as identifying and closing gaps in care
• Assisting with the integration of Care Coordination within the PCMH Model of Care
• Accessing actionable data to help you identify and manage patients with high utilization issues, chronic conditions, and psychosocial needs. The team also provides education on how to use that data for Quality Improvement

This process supports increased value by decreasing healthcare spending, providing better access, and enhancing care experiences for patients, families, and the healthcare team.