CAHPS®/Member Experience

Patient and family engagement in healthcare is essential for improved health outcomes and positive member experience. Engagement is established with effective communication, mutual respect, and individualized care planning.

Techniques to achieve engagement with individual patients and family members will vary depending on cultural and ethnic backgrounds, belief systems, and socioeconomic determinants that influence everyday life. Healthcare providers are in a unique position to work with our HUSKY Health members to increase opportunities of health and wellness through engaging and positive member experiences. Patient outcomes improve when patients and providers work together. Below you will find information on how HUSKY Health member experiences with providers are measured, as well as resources to maximize engagement during office visits.


Please take the time to review the information below regarding the rights and responsibilities of your HUSKY Health patients. When an entire practice works in support of patient rights, while also holding members accountable for their responsibilities, the partnership you form gives patients a more active role in their healthcare.

Call HUSKY Health Provider Engagement Services at 1.800.440.5071 for any questions or help building more effective patient relationships.


The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Health Plan Survey is a tool for collecting standardized information on enrollees’ experiences with their health plan and their services.

For more CAHPS® information, visit the Agency for Healthcare Research and Quality CAHPS® website.


For assistance on improving Provider Communication CAHPS® scores, download the ALERT Flyer.

For valuable resources on how to improve health equity, visit the HUSKY Health, Attaining Health Equity web page.

View the CAHPS® Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience.


  • How often did your personal doctor listen carefully to you?
  • How often did your personal doctor explain things in a way that is easy to understand?
  • How often did your personal doctor show respect for what you had to say?
  • How often did your personal doctor spend enough time with you?
  • CHNCT participates annually in the CAHPS® Health Plan Survey
  • The survey is typically available January - May
  • A random sample of adult members and head of households for children in the HUSKY Health program
  • The survey is available in English and Spanish, and can be completed via mail, e-mail, or telephone
  • Results allow CHNCT to identify areas of improvement related to the care HUSKY Health members receive from network providers and specialists
  • DSS also receives the annual survey results to assess HUSKY Health program satisfaction, and to request corrective action plans as needed

CAHPS® Results

Please review the latest CAHPS® results for HUSKY Health Adult and Child members, along with tips to improve HUSKY members’ experience.

For HUSKY Adult CAHPS® results for CY 2023, click here.

For HUSKY Child CAHPS® results for CY 2023, click here.

This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc.®, the State of Connecticut’s Medical Administrative Services Organization (ASO) for the HUSKY Health program. For the general HUSKY Health website gateway, please visit HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services (DSS).