Prior Authorization
Prior authorization refers to the Community Health Network of Connecticut, Inc.® (CHNCT) process for approving covered services prior to the delivery of the service or initiation of the plan of care based on a determination by CHNCT as to whether the requested service is medically necessary.
Prior authorization is NOT required for dual eligible members (Medicare/Medicaid coverage) unless the good or service is not covered by the member’s Medicare plan.
Help with Prior Authorization
- For questions about prior authorization, please contact CHNCT at 1.800.440.5071, Monday through Friday 8:00 a.m. - 6:00 p.m.
- For questions about billing or help accessing the fee schedule, please contact the Claims Processing Client Assistance Center at 1.800.842.8440, Monday through Friday 8:00 a.m. - 5:00 p.m.
- If you have any additional questions, please review our FAQs.
HIPAA Requirements
We want to remind you that per our HIPAA requirements, if you or someone from your organization leaves your office or no longer needs access due to a job role change, transfer, or other situation, you are required to notify us immediately.
Access Termination Notifications
For Medical Authorization Access Termination Notifications please contact:
Email at Websupport@chnct.org
or call us at 1.877.606.5172
For Radiology Authorization Access Termination Notifications please contact:
Email at portal.support@evicore.com
or call us at 1.800.646.0418 x20136
This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc.®, the State of Connecticut’s Medical Administrative Services Organization (ASO) for the HUSKY Health program. For the general HUSKY Health website gateway, please visit portal.ct.gov/husky. HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services (DSS).
