Prior authorization refers to the Community Health Network of Connecticut, Inc.® (CHNCT) process for approving covered services prior to the delivery of the service or initiation of the plan of care based on a determination by CHNCT as to whether the requested service is medically necessary.
Prior authorization is NOT required for dual eligible members (Medicare/Medicaid coverage) unless the good or service is not covered by the member’s Medicare plan.
We want to remind you that per our HIPAA requirements, if you or someone from your organization leaves your office or no longer needs access due to a job role change, transfer, or other situation, you are required to notify us immediately.
For Medical Authorization Access Termination Notifications please contact:
Email at Websupport@chnct.org
or call us at 1.877.606.5172
For Radiology Authorization Access Termination Notifications please contact:
Email at firstname.lastname@example.org
or call us at 1.800.646.0418 x20136
View your authorization units used by visiting the secure portal. Once you have logged in to the secure portal, click the "Authorizations" link to access this new feature. You will then be granted access via our Web Support Help Desk.
Please note: The authorization units used information is updated twice a month and coincides with the HPE check writes. If you are experiencing technical issues, please contact us at 1.877.606.5172, Monday through Friday 9:00 a.m. – 4:00 p.m.
This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc.®, the State of Connecticut’s Medical Administrative Services Organization (ASO) for the HUSKY Health program. For the general HUSKY Health website gateway, please visit portal.ct.gov/husky. HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services (DSS).