Intensive Care Management (ICM) provides comprehensive care coordination services for members with multi-morbid conditions. These services help to decrease missed appointments, decrease unnecessary trips to the Emergency Department (ED), and improve member self-care between provider visits. ICM nurses work directly with providers and patients to manage chronic and multi-morbid conditions through a person-centered plan of care.
Appointment management services:
Patient coaching services:
Our certified Community Health Workers (CHWs) serve as ambassadors for the HUSKY Health program and help families access community resources for the services they need. They are committed to help building equity through diversity, inclusion, and community engagement efforts. They work to ensure that all members, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, ideology, income, national origin, race, or sexual orientation have the opportunity to reach a better quality of health.
CHWs provide the following patient assessment and referral services:
Our nurses work with members who have asthma. We coach members on the importance of having an Asthma Action Plan, knowing when to follow the action plan, identifying and controlling asthma triggers, and knowing what to do if symptoms do not get better. We will also answer questions about different medications and when to use them.
This program is for those who are pregnant or have recently given birth and have certain health and social risk factors that may require special monitoring or attention. Nurses work with pregnant members and their families to support successful engagement in recommended care with their provider, address risk factors, and resolve barriers to obtaining needed supplies or services. They also provide education on pregnancy-related topics, such as breastfeeding, important reportable signs/symptoms during and after pregnancy, and adjustment to the postpartum period.learn more
Our nurses work with members who have diabetes and their providers to develop a plan of care. We also help members figure out the best ways to manage their diabetes.
Our nurses are here to help members who have sickle cell disease and their families improve and maintain their health. We can assist members with getting to their appointments and making referrals to community resources. We coach members on the importance of having a Sickle Cell Action Plan, knowing when to follow the action plan, and knowing what to do if symptoms do not get better. Our nurses will work with you and the member to reinforce your treatment plan. We can also support members and their families when transitioning to adult clinics.
This program is for babies who are born early, or who need special care after birth. Our nurses work with families, hospital staff, and providers to help support these special babies and their development.
Our nurses help members who have any other chronic or complex health issues. We help members get the care and services that they need, when they need them.
This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc.®, the State of Connecticut’s Medical Administrative Services Organization (ASO) for the HUSKY Health program. For the general HUSKY Health website gateway, please visit portal.ct.gov/husky. HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services (DSS).