Medical Prior Authorizations
The Medical Authorization Portal gives providers the ability to electronically submit prior authorization requests for elective and emergency inpatient admissions, durable medical equipment (DME), medical/surgical supplies, rehabilitative therapy services, home health visits, and elective procedures. Through this secure portal, providers can request authorizations, submit clinical information, receive immediate real-time approvals for requests that meet evidence-based medical necessity guidelines, and track the status of requests.
New Users
Follow a two-step authentication process:
Help with Prior Authorization
If you do not have a Medical Authorization Portal user account or would like to add users to an existing account, please follow a two-step authentication process:
- Complete the Medical Authorization Portal Access Request Form
- Register for the Medical Authorization Portal
If you have additional questions contact CHNCT support at:
- Email: MedicalAuthHelpDesk@chnct.org
- Phone: 1.877.606.5172 for Technical Portal support, Monday through Friday 9:00 a.m. - 4:00 p.m.
To view a general overview of how to register for, and use, the Medical Authorization Portal, click here.
If you have any questions, please review our FAQs.
Medical Prior Authorizations Portal
Medical Authorization Portal support resources for providers who submit authorization requests for inpatient or outpatient care (including home care services) are available below.
The portal allows providers to backdate the prior authorization request up to five (5) calendar days to accommodate for member retroactive enrollment and holidays.
To search for a member, you must use the member’s date of birth (DOB) and HUSKY Health member ID number. If the member does not display, but the member displayed in AEVS, please fax your authorization request and clinical information to 203.265.3994.
Please note: Behavioral Health inpatient authorizations should continue to be directed to CT Behavioral Health Partnership/Carelon Behavorial Health (CT BHP) via phone at 1.877.552.8247. Behavioral Health Home Health authorizations should continue to be directed to CT BHP via ProviderConnect, an online registration application located on the “For Providers” homepage at www.ctbhp.com.
Support Resources
Please select the resource(s) specific to your needs:
DME and Therapy
Inpatient
Home Care
Elective Surgeries – Inpatient and Outpatient
Browser requirements are found on the lower left hand corner of the Medical Authorization Portal log in screen:
- Chrome 28.x or higher is preferred
- Screen resolution 1366 x 768 pixels
- NOTE: IE 10.x or higher and Firefox 22.x or higher may be used
- Safari is not recommended
Prior Authorization Requirements
In an effort to streamline the process for prior authorization reviews, please review the list of requirements for the submission of initial authorization and reauthorization requests for non-radiology medical goods and services.
View the list of Prior Authorization RequirementsThis portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc.®, the State of Connecticut’s Medical Administrative Services Organization (ASO) for the HUSKY Health program. For the general HUSKY Health website gateway, please visit portal.ct.gov/husky. HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services (DSS).
