Patient and family engagement in healthcare is essential for improved health outcomes and positive member experience. Engagement is established with effective communication, mutual respect, and individualized care planning.
Techniques to achieve engagement with individual patients and family members will vary depending on cultural and ethnic backgrounds, belief systems, and socioeconomic determinants that influence everyday life. Healthcare providers are in a unique position to work with our HUSKY Health members to increase opportunities of health and wellness through engaging and positive member experiences. Patient outcomes improve when patients and providers work together. Below you will find information on how HUSKY Health member experiences with providers are measured, as well as resources to maximize engagement during office visits.
Please take the time to review the information below regarding the rights and responsibilities of your HUSKY Health patients. When an entire practice works in support of patient rights, while also holding members accountable for their responsibilities, the partnership you form gives patients a more active role in their healthcare.
Call HUSKY Health Provider Engagement Services at 1.800.440.5071 for any questions or help building more effective patient relationships.
The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Health Plan Survey is a tool for collecting standardized information on enrollees’ experiences with their health plan and their services.
For more CAHPS® information, visit the Agency for Healthcare Research and Quality CAHPS® website.
For assistance on improving Provider Communication CAHPS® scores, download the ALERT Flyer.
For valuable resources on how to improve health equity, visit the HUSKY Health, Attaining Health Equity web page.
What does the CAHPS® Survey ask members about provider communication?
When is the CAHPS® Survey?
Who receives the CAHPS® Survey?
How is the CAHPS® Survey used?
We know that the health and wellness of your patients is your top priority. Patients have more access to medical information than ever before and part of the provider role is to help them best understand, assess, and apply that information. The result is patients who are empowered to take a greater role in their health. Patient outcomes improve when patients and providers work together. Effective partnerships are formed when all parties involved have an understanding of their rights and responsibilities.
You have the right to...
Please call if you have questions about these rights or would like to make a complaint because you feel your rights have been violated. Our number is 1.800.859.9889.
You have the responsibility to...
The following information is available to support and assist practices with upholding member rights and guiding members to understand their responsibilities:
Documents and webpages in support of members using their benefits:
Links and webpages in support of members choosing and accessing PCPs and specialists:
Educational resources to support member knowledge of health conditions and treatment plans:
Community Health Network of Connecticut, Inc.®’s Intensive Care Management (ICM) program supports members with complex health issues to access the care they need and follow through on care plans:
HUSKY Health maintains policies that give members the opportunity to choose how and when to share their information:
This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc.®, the State of Connecticut’s Medical Administrative Services Organization (ASO) for the HUSKY Health program. For the general HUSKY Health website gateway, please visit portal.ct.gov/husky. HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services (DSS).