Member Privacy
Your Privacy
Protecting your privacy is very important to the HUSKY Health Program. We have many procedures in place to be sure we protect (keep safe from harm) the health information we have about you.
The Connecticut Department of Social Services (DSS) has created a Notice of Privacy Practices that tells you how health information we have about you is shared for our normal daily operations and when we are required by law to share it. It also tells you what your privacy rights are.
If you have questions about the Privacy Notice, please call the DSS Privacy Officer at 1.888.760.8883 or your eligibility caseworker.
Some examples of health information we have about you are the following:
- Your name, address and telephone number;
- Your member Identification number;
- Your social security number; and
- Information we receive from your doctors when they send a referral to us.
Secure emails
We’ve begun using new software for our secure emails.
During your first time sending or receiving an email with this system you’ll need to create an account with a new password. You'll use this information to log in each time you want to send a secure email. You'll also use it to log in when you receive a secure email from HUSKY Health. When creating your new account, you’ll receive an email from Proofpoint. Enter the code from the email in the field provided to complete your registration.
When sending your email, address it to member@chnct.org. You can ask questions about your HUSKY Health coverage, such as what benefits are available. You can also find out how to a get a new blue and white HUSKY Health member ID card.
Address your email to websupport@chnct.org for help with:
- Resetting your password
- Signing in to your account
- Viewing your HUSKY Health member ID card
This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc.®, the State of Connecticut’s Medical Administrative Services Organization for the HUSKY Health Program. For the general HUSKY Health website gateway, please visit portal.ct.gov/husky. HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services.