Non-emergency Healthcare
It’s important to see your Primary Care Provider (PCP) regularly. Your PCP can help you when you’re sick or have questions about your health. They know what’s best for you and your healthcare needs. If you can’t get a hold of your doctor, a visit to your closest Urgent Care Center or Emergency Room may be necessary, depending on the medical circumstance.
Additional Resources
For a printable version of “Where to Get Healthcare When it is Not an Emergency,” please click here.
To find an Urgent Care Center near you, please click here.
For help finding a PCP, or to speak to a registered nurse 24 hours a day, 7 days a week, please call us at 1.800.859.9889. You can also contact HUSKY Health via secure email.
Unsure of where to get care when you are sick or injured?
The information below can help you determine when to use an Urgent Care Center and when to use the Emergency Room at the hospital.
When should you go to your PCP?
Examples include:
- Routine health screenings
- Annual physical or well exams
- Sick visits
- Vaccinations
- Referrals to specialty providers
- Chronic disease management
- Allergies or sinus issues
- Sore throat, cough, or congestion
- Urinary tract infections
- Tests and screenings
- Fever lasting 24+ hours
- Nausea, vomiting, and diarrhea
When should you go to Urgent Care?
Examples include:
- Mild/Moderate COVID-19, cold, or flu-like symptoms
- Ear pain or eye irritations
- Mild rashes, minor burns, or skin infections
- Sprains, strains, and minor sports injuries
- Small cuts that might require stitches
When should you go to the Emergency Room?*
Examples include:
- Chest pain and shortness of breath
- Broken bones and dislocated joints
- Head or eye injuries
- Bleeding from a large, open wound
- New onset slurred speech, facial drooping, weakness
- Suicidal thoughts (or call/text 988 for Suicide & Crisis Lifeline)
- Changes in mental state
- Fainting or loss of consciousness
- Severe pain
*Call 911 if your symptoms feel life- threatening.
If you go to the emergency room or an urgent care center, please schedule a follow-up appointment with your PCP within 7 days of your visit.
This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc.®, the State of Connecticut’s Medical Administrative Services Organization for the HUSKY Health Program. For the general HUSKY Health website gateway, please visit portal.ct.gov/husky. HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services.