Non-emergency Healthcare
It’s important to call your Primary Care Provider (PCP) when you’re sick or have questions about your health. They know what‘s best for you and your healthcare needs. If you can’t get a hold of your PCP, a visit to your closest Urgent Care Clinic, Walk-In Medical Center, or Emergency Room may be necessary, depending on the medical circumstance.
Urgent Care Clinics and Walk-In Medical Centers can provide care for a wide range of medical needs. These include non-life-threatening illnesses, infections, and minor injuries. Many are open seven days a week. They may offer evening, weekend, and/or holiday care, or telehealth visits. Some Urgent Care Clinics offer services such as X-rays or lab testing.
Please call the Urgent Care Clinic/Walk-In Medical Center of your choice to be sure they can provide the services you need.
Additional Resources
For a printable version of “Where to Get Healthcare When it is Not an Emergency,” please click here.
To find an Urgent Care Clinic or Walk-In Medical Center near you, please click here.
To speak to a registered nurse 24 hours a day, 7 days a week, please call the HUSKY Health Nurse Helpline at 1.800.859.9889. If you do not have a PCP, Member Engagement Services can help you find one. Please call us at 1.800.859.9889, Monday through Friday, 8:00 a.m. - 6:00 p.m.
Unsure of where to get care when you are sick or injured?
The information below can help you determine when to use an Urgent Care Clinic/Walk-In Medical Center and when to use the Emergency Room at the hospital.
Examples of when to see your PCP include:
- Routine health screenings
- Annual physical or well-visits
- Medication refills
- Treatment of common illnesses or infections
- Allergies or sinus issues
- Referrals to specialists
- Chronic disease management
- Vaccinations
If you can’t reach your PCP or their answering service, we’re here for you. Please call the HUSKY Health Nurse Helpline at 1.800.859.9889 to speak to a registered nurse 24 hours a day, 7 days a week.
Examples of when to go to an Urgent Care Clinic/Walk-In Medical Center include:
- Mild/Moderate COVID-19, cold or flu-like symptoms
- Headache/migraine
- Urinary Tract Infections (UTIs)
- Back pain
- Nausea, vomiting, or diarrhea
- Ear pain or eye irritations
- Mild rashes, minor burns, or skin infections
- Minor injuries
Examples of when to go to the Emergency Room include:*
- Chest pain
- Difficulty breathing
- Broken bones and dislocated joints
- Head or eye injuries
- Bleeding from a large, open wound
- New onset slurred speech, facial drooping, weakness
- Suicidal thoughts (or call/text 988 for Suicide & Crisis Lifeline)
- Changes in mental state
- Fainting or loss of consciousness
- Severe pain
*For immediate emergency medical assistance dial 911.
If you go to the Emergency Room, an Urgent Care Clinic, or Walk-In Medical Center, please schedule a follow-up appointment with your PCP within seven days of your visit.
Secure emails
We’ve begun using new software for our secure emails.
During your first time sending or receiving an email with this system you’ll need to create an account with a new password. You'll use this information to log in each time you want to send a secure email. You'll also use it to log in when you receive a secure email from HUSKY Health. When creating your new account, you’ll receive an email from Proofpoint. Enter the code from the email in the field provided to complete your registration.
When sending your email, address it to member@chnct.org. You can ask questions about your HUSKY Health coverage, such as what benefits are available. You can also find out how to a get a new blue and white HUSKY Health member ID card.
Address your email to websupport@chnct.org for help with:
- Resetting your password
- Signing in to your account
- Viewing your HUSKY Health member ID card
This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc.®, the State of Connecticut’s Medical Administrative Services Organization for the HUSKY Health Program. For the general HUSKY Health website gateway, please visit portal.ct.gov/husky. HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services.