Non-emergency Healthcare
It’s important to see your Primary Care Provider (PCP) regularly. Your PCP can help you when you’re sick or have questions about your health. They know what’s best for you and your healthcare needs. If you can’t get a hold of your healthcare provider, a visit to your closest Urgent Care Clinic, Walk-In Medical Center, or Emergency Room may be necessary, depending on the medical circumstance.
Additional Resources
For a printable version of “Where to Get Healthcare When it is Not an Emergency,” please click here.
To find an Urgent Care Clinic or Walk-In Medical Center near you, please click here.
To speak to a registered nurse 24 hours a day, 7 days a week, please call the HUSKY Health Nurse Helpline at 1.800.859.9889. If you do not have a PCP, Member Engagement Services can help you find one. Please call us at 1.800.859.9889, Monday through Friday, 8:00 a.m. - 6:00 p.m.
Unsure of where to get care when you are sick or injured?
The information below can help you determine when to use an Urgent Care Clinic/Walk-In Medical Center and when to use the Emergency Room at the hospital.
When should you go to your PCP?
Examples include:
- Routine health screenings
- Annual physical or well exams
- Sick visits
- Vaccinations
- Referrals to specialty providers
- Chronic disease management
- Allergies or sinus issues
- Sore throat, cough, or congestion
- Urinary tract infections
- Tests and screenings
- Fever lasting 24+ hours
- Nausea, vomiting, and diarrhea
When should you go to an Urgent Care Clinic/Walk-In Medical Center?
Examples include:
- Mild/Moderate COVID-19, cold, or flu-like symptoms
- Ear pain or eye irritations
- Mild rashes, minor burns, or skin infections
- Sprains, strains, and minor sports injuries
- Small cuts that might require stitches
When should you go to the Emergency Room?*
Examples include:
- Chest pain and shortness of breath
- Broken bones and dislocated joints
- Head or eye injuries
- Bleeding from a large, open wound
- New onset slurred speech, facial drooping, weakness
- Suicidal thoughts (or call/text 988 for Suicide & Crisis Lifeline)
- Changes in mental state
- Fainting or loss of consciousness
- Severe pain
*For immediate emergency medical assistance dial 911.
If you go to the emergency room, an urgent care clinic, or walk-in medical center, please schedule a follow-up appointment with your PCP within 7 days of your visit.
Secure emails
We’ve begun using new software for our secure emails.
During your first time sending or receiving an email with this system you’ll need to create an account with a new password. You'll use this information to log in each time you want to send a secure email. You'll also use it to log in when you receive a secure email from HUSKY Health. When creating your new account, you’ll receive an email from Proofpoint. Enter the code from the email in the field provided to complete your registration.
When sending your email, address it to member@chnct.org. You can ask questions about your HUSKY Health coverage, such as what benefits are available. You can also find out how to a get a new blue and white HUSKY Health member ID card.
Address your email to websupport@chnct.org for help with:
- Resetting your password
- Signing in to your account
- Viewing your HUSKY Health member ID card
This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc.®, the State of Connecticut’s Medical Administrative Services Organization for the HUSKY Health Program. For the general HUSKY Health website gateway, please visit portal.ct.gov/husky. HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services.