We are committed to treating members in a way that respects their rights, as well as its expectations of each member’s responsibilities. By working together, we can help you and your family meet your health care needs. As health care partners, here are the rights and rules we both agree to:
You have the right to...
Please call if you have questions about these rights or would like to make a complaint because you feel your rights have been violated. Our number is 1.800.859.9889.
You have the responsibility to...
Community Health Network of Connecticut, Inc. (CHNCT) and the HUSKY Health program comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. CHNCT and HUSKY Health do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
If you believe that CHNCT or the HUSKY Health program has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: HUSKY Health Program, Attention: Member Engagement, P.O. Box 5005, Wallingford, CT 06492, Phone: 1.800.859.9889, Fax: 1.203.265.2860. You can also go to portal.ct.gov/husky, click “Information for Members” and then “Contact Us.” You can then click the link “Send us a secure member email.” You can file a grievance by telephone, mail, fax, or email. If you need help filing a grievance, Member Engagement is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1.800.368.1019, 1.800.537.7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.
CHNCT and HUSKY Health:
If you need these services, contact HUSKY Health Member Engagement at 1.800.859.9889.
This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc.®, the State of Connecticut’s Medical Administrative Services Organization for the HUSKY Health Program. For the general HUSKY Health website gateway, please visit portal.ct.gov/husky. HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services.