Member Rights & Responsibilities

We are committed to treating members in a way that respects their rights, as well as its expectations of each member’s responsibilities. By working together, we can help you and your family meet your health care needs. As health care partners, here are the rights and rules we both agree to:

Member Rights

You have the right to...

  • Be treated with respect, dignity, and regard for your privacy
  • Get care, or information about your care, in a timely manner
  • Choose or change your provider
  • Get help with making an appointment with a provider
  • Take an active part in planning your care and making treatment decisions
  • Get complete and understandable information about your treatment options, regardless of cost or benefit coverage. Have the chance to talk about those choices with your provider
  • Get complete and understandable information on any financial programs that might affect the care that you get from your provider
  • Refuse treatment, except when that treatment is required by law
  • Get a second opinion
  • Get translation services
  • Request and review your medical records with your provider
  • Make an advance directive
  • Confidently exercise your rights
  • Receive services regardless of race, color, religion, gender, sexual orientation, age, cultural and ethnic background, or status as a HUSKY Health recipient
  • Make a complaint, grievance, and/or appeal
  • Be free from retaliation
  • Learn about your medical benefits and how to use them
  • Correct or change your Protected Health Information and control how it is used
  • Contact your provider to advocate for medical services
  • File an appeal if the authorization of goods or services is partially or fully denied, suspended, reduced or terminated

Please call if you have questions about these rights or would like to make a complaint because you feel your rights have been violated. Our number is 1.800.859.9889.

Member Responsibilities

You have the responsibility to...

  • Give your providers and HUSKY the information they need to better serve you
  • Choose a Primary Care Provider (PCP)
  • Get regular checkups
  • Follow the plan of care that you made with your providers
  • Discuss your care with your PCP before seeing a specialist, unless it is an emergency, pregnancy-related, or for family planning
  • Keep your appointments, or let your provider know at least 24 hours in advance if you need to cancel or reschedule
  • Respect the dignity and privacy of others
  • Carry your HUSKY Health cards
  • Notify HUSKY Health and DSS if there are changes to your address, phone number, household members, demographic information, or income

This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc.®, the State of Connecticut’s Medical Administrative Services Organization for the HUSKY Health Program. For the general HUSKY Health website gateway, please visit HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services.