Phone & Communication Services

Safe Email and Phone Communications

We want to make sure you’re comfortable receiving communications from HUSKY Health and other trusted organizations you regularly work with. The tips provided below will help you protect your finances and personal information and ensure you’re safe when responding to phone and digital communications.

Your HUSKY Health Communications

• Add the HUSKY Health 800 number, 1.800.859.9889, to your contact list so you'll know it’s HUSKY Health calling with important information for you.
• If you’re working with a HUSKY Health representative, they will alert you when they’re sending you an email with information you should read or respond to.
• Other informational emails will come from HUSKY Health News.
• To check where the email is coming from, place your cursor over the address to make sure it comes from: member@info.huskyhealthct.org.

Email Warning Signs

There are ways you can check to see if an email may be from someone who is trying to steal your information.

Look at the email carefully and check to see if:

• The email is from an unknown sender or email address.
• The subject line of the email doesn’t match the message content.
• The email is unexpected or about something you never requested (e.g., you’re sent a receipt for something you never purchased).
• You’re copied on the email, but you don’t know the other people it was sent to.

If you don’t trust the email, don’t respond to the sender, and delete the email. Don’t click on any link or attachment, including “unsubscribe” or “SPAM” links. Don’t use customer support numbers, websites, or chats provided in suspicious emails. To check if it was from a business you regularly use, call them by using a legitimate phone number (e.g., phone number provided on back of credit card) to see if they sent the email. This will also alert them of the fraud attempt.

Phone Call and Text Warning Signs

Phone calls and texts are another way people may try to get you to do something you shouldn’t so they can get to your personal information. It’s important to be aware of the following methods they may use.

• Be aware of anyone calling you and creating a sense of urgency or pressure. If you’re uncomfortable at any point during the call, you can stop and say “no” or just hang up.
• To confirm the phone call was for a real purpose, go to the organization’s website (such as your bank) and call the customer support phone number yourself. That way, you know you're talking to the real organization.
• Be aware of callers who insist that you purchase gift cards or prepaid debit cards.
• Never trust Caller ID. The number can be made to look like it’s coming from a real organization or has the same area code as your phone number.
• Unless you made the call, never give the other person information they should already have. For example, if the bank called you, they shouldn’t be asking for your account number.
• Note that you should never give out your account passwords to anyone.
• If a phone call is coming from someone you don’t know, let the call go to voicemail. This way you can review unknown calls before responding.
• Be wary of a text message that comes from an unknown number and includes other recipients you don’t recognize. Don’t respond to random messages asking, “How are you?” or “What are you doing?”
• Delete the text message if you don’t trust it.

Staying Safe on Social Media

• Be careful what you post. Criminals may use your content to target you, trying to get you to click on a link where they can get your personal information.
• Use strong passwords. In addition, create a different password for each of your social media accounts.
• Make your social media accounts private. Doing so will help keep criminals from being able to use your information against you.
• Be careful when replying to someone you don’t know online. They could be criminals in disguise.
• Don’t click links on social media to purchase products. Instead, check to see if the company is legitimate and if it is, go right to the company’s website.